SSD claims are still being processed, but beware of scammers

The COVID-19 pandemic has caused considerable anxiety among many Americans — not just for their health but for their financial well-being. People who receive Social Security payments, including Social Security Disability (SSD) benefits, may wonder if those payments will be interrupted or delayed.

Social Security Administration (SSA) Commissioner Andrew Saul recently sought to allay those fears. In a statement, he said, “The first thing you should know is that we continue to pay benefits.”

He also cautioned recipients about falling prey to those telling them otherwise. He said, “Be aware that scammers may try to trick you into thinking the pandemic is stopping your Social Security payments but that is not true. Don’t be fooled.”

Commissioner Saul noted that scammers sometimes contact people and claim to be from the SSA. He notes that the SSA rarely contacts recipients directly. If you are contacted by someone claiming to be with the SSA, ask for their phone number and extension to call them back. The actual SSA customer service number is 1-704-815-6055. Call that number and ask for the extension the caller gave you. If the call wasn’t legitimate, report it to the SSA. Do not give any personal information over the phone or via text or email to anyone you haven’t verified to be with the SSA.

Claims for SSD benefits may take longer to process due to the COVID-19 outbreak. SSA field offices are closing to protect recipients and employees alike. However, the SSA is processing claims and handling its other duties. It recommends going to the SSA website for online resources.

If you’re having difficulty getting approved for the SSD benefits you need and deserve or if you’ve been informed that your benefits are being discontinued, it’s wise to consult an SSD attorney who can advocate for you.